Crypto.com is one of the UK’s most recognisable crypto platforms, offering an easy app, a wide asset range, and competitive fees for everyday traders.
This review explains its costs, safety standards, supported coins, and overall user experience so you can decide whether it’s the right exchange for your needs.
All details are written for UK investors, including regulation, payment options, and risks.
Is Crypto.com good for beginners?
Yes. Crypto.com is generally good for beginners thanks to its clean mobile app, simple buy/sell process, fast GBP deposits, and clear pricing.
New users can start with basic features like instant purchases, price alerts, and recurring buys before exploring more advanced tools such as the Exchange, Visa card rewards, and Earn products.
The only drawback is that the platform offers many features, so complete beginners may need a little time to adjust.
Quick verdict: How do we rate Crypto.com for UK traders in 2025?
Overall rating: 3.7 / 5 (Good)
Crypto.com delivers one of the most feature-rich crypto ecosystems in the UK, with competitive trading fees, a strong Visa card, 400+ cryptocurrencies, and excellent security protections.
It’s ideal for everyday users who want an all-in-one crypto app, though customer support issues and higher fiat-card fees prevent it from scoring higher.
Full score breakdown
| Category | Score | Reason |
|---|---|---|
| Security & Trust | 4 | FCA-registered, strong cold storage, Proof of Reserves, insurance cover, reimbursement after 2022 incident. |
| Fees & Pricing | 3.5 | Low Exchange fees, but 2.99% card fees, £1.90 withdrawal fee and CRO-based perks reduce simplicity. |
| Features | 4.5 | 400+ coins, Visa card, Earn, Credit, DeFi Wallet, NFT marketplace, advanced Exchange, Baskets. |
| Ease of Use | 4 | Excellent mobile app, simple GBP deposits, but App + Exchange separation can confuse beginners. |
| Customer Support | 2.5 | 24/7 chat, but slow responses and bot-heavy support; frequent complaints on Trustpilot. |
| Reputation | 3 | Strong app-store scores but weaker Trustpilot and mixed Reddit sentiment. |
Crypto.com at a glance
Key features
- 400+ cryptocurrencies available to buy, sell and store.
Crypto.com Visa Card with up to 5% cashback (tier-dependent). - Level Up membership: discounted fees, perks and enhanced card rewards.
- Earn options, staking, Supercharger and Crypto Baskets.
- UK GBP support via Faster Payments and bank transfers.
- Deep liquidity on major markets and a separate advanced exchange.
- NFT marketplace, DeFi wallet, and CRO utility token ecosystem
- FCA-registered for UK AML compliance (crypto is not FSCS-protected).
What are the pros and cons of using Crypto.com?
Pros
- Large range of crypto services in one app.
- Competitive maker–taker fees on the Exchange.
- Wide GBP market selection (avoids USD FX fees).
- Visa card with cashback and perks.
- High security: cold storage, insurance, 2FA, PoR.
- Clean mobile app with limit orders and price alerts.
Cons
- Customer support can be slow or bot-driven.
- Higher card purchase fees (2.99%).
- App and Exchange operate separately (two interfaces).
- CRO staking/lockups needed for top perks.
- Mixed Trustpilot reviews from UK users.
Crypto.com – who’s it best for?
- Beginners wanting an easy, all-in-one crypto app.
- UK users who want quick GBP deposits and low FX fees.
- Card-reward seekers wanting cashback on everyday spending.
- Intermediate traders using limit orders or the Exchange.
- Long-term investors wanting staking, Earn and recurring buys.
- Diversification fans interested in Crypto Baskets.
What is Crypto.com?
Crypto.com is a global cryptocurrency platform launched in 2016 and now used by more than 100 million users across 90+ countries.
It provides buying, selling, staking, rewards, borrowing, an NFT marketplace, a Visa card, and an advanced trading exchange. Designed as a “crypto super-app,” it aims to make digital assets accessible to everyday users and professionals.
The platform operates through a mobile app and web interface, offering over 400 coins, multiple payment methods, and a wide set of financial tools built around its native token, CRO.
How regulated and trustworthy is Crypto.com in the UK?
Crypto.com is FCA-registered for cryptoasset activities, meaning it must meet UK anti-money-laundering and financial crime standards.
This improves platform oversight but does not mean crypto holdings are covered by the FSCS or protected if the company fails.
Crypto.com is considered trustworthy due to:
- Cold storage for most assets.
- $750M insurance against certain breaches.
- Zero-Trust security model, anti-phishing and multi-factor authentication.
- Proof of Reserves verifying user assets are fully backed.
- Rapid response after the 2022 $34M incident, reimbursing user losses.
While regulation adds confidence, UK users must understand that crypto remains high-risk and unprotected.
What assets can you trade on Crypto.com?
Crypto.com supports 400+ cryptocurrencies, covering major, mid-cap and emerging projects.
Popular options include:
- Bitcoin (BTC)
- Ethereum (ETH)
- Solana (SOL)
- XRP
- Cardano (ADA)
- Polkadot (DOT)
- Dogecoin (DOGE)
- Cronos (CRO)
The platform also supports:
- Stablecoins (USDC, USDT)
- Crypto Baskets (diversified bundles like Blue Chip Tokens)
- NFTs via its marketplace
UK users benefit from GBP spot pairs, reducing FX conversion costs.
How easy is Crypto.com to use for beginners?
Crypto.com is beginner-friendly thanks to its mobile-first layout, clean menus, and simple buy/sell flow.
The app uses plain language, quick onboarding, and instant GBP deposits. Price alerts, watchlists and recurring buys help beginners manage purchases without needing advanced trading knowledge.
However, the wide feature range can feel overwhelming initially, so beginners typically start with the app before exploring the Exchange or CRO-based perks.
How good is Crypto.com’s trading platform and mobile app?
The mobile app is the core experience and includes:
- Market and limit orders
- Live charts and simple analytics
- Price alerts and watchlists
- Recurring buys
- Card management
Earn, Credit and Pay integrations
For advanced traders, the Crypto.com Exchange offers:
- Low maker–taker fees (0.4% down to 0.04%)
- Margin and derivatives (region-dependent)
- Trading bots (DCA, Grid, TWAP)
- API access
- Deeper liquidity and better execution
The dual-app setup can cause confusion, but it provides flexibility for all levels.
How secure is Crypto.com for UK users?
Crypto.com uses multiple layers of security to protect customer funds and accounts. Key protections include:
- Cold storage for nearly all customer crypto.
- Ledger custody partnership for secure asset management.
- Multi-factor authentication (2FA, biometrics, whitelisted withdrawals).
- Encrypted personal data and secure servers.
- Insurance coverage of over $750M.
- Ongoing security audits and bug-bounty programmes (HackerOne).
Crypto.com recovered quickly from its 2022 breach, reimbursing affected users and improving systems, which increased confidence.
Does Crypto.com provide real crypto or derivatives?
Crypto.com primarily offers real, spot crypto, meaning you buy and own the underlying asset. UK users do not access crypto derivatives or leverage due to FCA restrictions on retail crypto-derivatives.
The Exchange may offer futures or margin in certain jurisdictions, but these are not available to UK retail customers.
How liquid are markets on Crypto.com?
Crypto.com provides deep liquidity across major trading pairs, particularly when using the Exchange.
Users benefit from:
- Tight spreads on BTC, ETH and major altcoins
- Reliable execution during high-volume periods
- Transparent maker–taker fees
- Additional liquidity for Crypto Baskets, which blend multiple assets
This makes Crypto.com suitable for larger orders and more active trading strategies.
What account types does Crypto.com offer?
Crypto.com offers three main account experiences for UK users:
1. Crypto.com App (beginner–intermediate)
- Instant buy/sell
- Limit orders
- Crypto wallets, card, Earn, Credit and Pay
- GBP deposits and withdrawals
2. Crypto.com Exchange (advanced)
- Order-book trading
- Low maker–taker fees
- Margin & derivatives (outside UK retail)
- Trading bots & API
- High liquidity
3. Crypto.com DeFi Wallet (self-custody)
- User-controlled private keys
- Access to DeFi apps
- Token swaps and staking
This tiered structure supports users from their first crypto purchase through to advanced trading.
What unique features does Crypto.com offer UK users?
Crypto.com stands out due to several features not commonly offered by UK crypto apps:
- Crypto.com Visa Card with up to 5% cashback
- Crypto Baskets like Blue Chip Tokens for instant diversification
- Level Up Programme with tiered perks
- Supercharger pools for earning new tokens
- NFT marketplace
- Crypto Earn offering returns on stablecoins and major tokens
- Crypto Credit allowing borrowing against crypto collateral
Together, these features make Crypto.com one of the most complete crypto ecosystems available to UK users.
How good is Crypto.com customer support?
Crypto.com provides customer support through:
- 24/7 in-app chat
- Email support
- A detailed help centre
- A public status page
Response times vary, with some UK users reporting slow replies or automated answers. Trustpilot reviews reflect mixed experiences, though in-app support is generally faster than email.
Support improves at higher Level Up tiers due to priority access.
How easy is it to open an account and start trading?
Setting up a Crypto.com account is straightforward:
Steps to open an account
- Download the Crypto.com app.
- Register with your email and verify it.
- Complete ID verification with an approved document.
- Add a UK bank account via Faster Payments.
- Deposit GBP or buy crypto instantly.
Verifications usually complete within minutes for UK residents.
How do deposits and withdrawals work on Crypto.com?
GBP deposits
- Faster Payments supported
- Typically free and near-instant
- Debit/credit card purchases cost 2.99%
GBP withdrawals
- Via Faster Payments
- £1.90 withdrawal fee
- Minimum withdrawal amount £70
Crypto deposits are free; crypto withdrawal fees vary by network.
Is Crypto.com right for your investing style?
Crypto.com is well-suited to:
- App-first users
- Regular card spenders wanting cashback
- Long-term investors
- GBP-based crypto traders
- People who want everything in one ecosystem
It may not suit:
- Ultra-low-fee traders (who prefer maker rebates)
- Users wanting high-touch customer support
- Anyone unwilling to lock CRO to maximise rewards
Crypto.com’s strength is breadth, it supports both simple crypto investing and advanced trading without needing multiple platforms.
Crypto.com vs competitors (quick comparison)
| Feature | Crypto.com | Coinbase | Bitpanda |
|---|---|---|---|
| FCA Registration | Yes | Yes | Yes |
| Supported Cryptos | 400+ | 250+ | 300+ |
| Ease of Use | Very good | Excellent | Very good |
| Fees | Low (Exchange) | Higher | Medium |
| GBP Support | Yes | Yes | Yes |
| Visa Card | Yes | No | No |
| Earn/Staking | Yes | Limited UK | Yes |
| Advanced Trading | Yes | Yes | Yes |
Crypto.com UK limitations
- Customer service can feel automated
- FX charges avoided but GBP withdrawals have fees.
- CRO staking/lockups required for many rewards.
- Trustpilot score significantly lower than app-store ratings.
- Large feature set may overwhelm new users at first.
Conclusion
Crypto.com is one of the most complete crypto platforms available to UK users, offering a strong mix of low fees, high liquidity, cashback rewards, advanced trading tools, and a beginner-friendly app.
Its Visa card, Crypto Baskets, Level Up programme and wide asset range make it stand out in a crowded market.
While support may be inconsistent and CRO lockups may not suit everyone, Crypto.com remains a flexible, feature-rich, UK-ready platform suitable for beginners, intermediate traders and crypto-curious card users alike.
FAQs
Is Crypto.com safe in the UK?
Yes. Crypto.com is FCA-registered for cryptoasset activities, uses cold storage, insurance, multi-factor authentication and publishes Proof of Reserves. However, crypto is not FSCS-protected, so your assets are not guaranteed if something goes wrong.
What are the fees on Crypto.com?
Maker–taker fees start at 0.4% and drop with volume or CRO stakes; card purchases cost 2.99%.
Does Crypto.com offer real crypto or derivatives?
UK users access real spot crypto only, no retail derivatives are permitted by the FCA.
Is the Crypto.com Visa card available in the UK?
Yes. Cashback ranges from 1% to 5% depending on your Level Up tier or CRO lockup.
Is Crypto.com good for beginners?
Yes. The mobile app is simple, GBP deposits are fast, and you can start small with recurring buys.
Can I withdraw from Crypto.com in the UK?
Yes. UK users can withdraw GBP through Faster Payments, with a standard withdrawal fee and minimum withdrawal amount applied. Crypto withdrawals are also supported but network fees vary by asset.
Is Crypto.com still safe to use?
Yes. After reimbursing users following the 2022 incident and strengthening security, Crypto.com remains considered one of the more secure global platforms. Strong custody, insurance and compliance controls remain in place.
Is crypto safe in the UK?
Crypto investing is high-risk in the UK. Prices are volatile, losses can be total, and crypto is not covered by the FSCS or FOS. Platforms like Crypto.com add security layers, but the asset class itself remains speculative.
Is there a Crypto.com UK ban?
No, Crypto.com is not banned in the UK. The platform holds FCA registration and continues to operate normally under UK cryptoasset regulations. Some products (like derivatives) are restricted due to FCA rules.
Is the Chat Crypto.com service legit?
Yes. The in-app chat is an official support channel provided by Crypto.com, though it is often automated and may take time to escalate to a human agent. Always contact support inside the official app to avoid scams.
References
- https://www.fca.org.uk/firms/cryptoassets-aml-ctf-regime/cryptoassets-who-needs-register
- https://www.fca.org.uk/investsmart/investing-crypto
- https://www.fca.org.uk/investsmart/crypto-basics
- https://www.bankofengland.co.uk/financial-stability-report
- https://www.gov.uk/government/consultations/future-financial-services-regulatory-regime-for-cryptoassets
- https://www.bankofengland.co.uk/paper/2022/cryptoassets-and-stablecoins
